💳 Payment methods and security
Available payment methods are displayed during checkout. Depending on account and location availability, merchants may be able to use an available Lovegodrop wallet balance or a supported third-party payment method.
Lovegodrop does not collect or store full card information directly. Online payment information is handled by the applicable third-party payment provider.
⚖️ Currencies and exchange rates
Amounts may be displayed in a currency supported by the merchant account or checkout. Where conversion is required, the converted payable amount is displayed before payment.
Merchants should review the final checkout currency and payable amount before confirming.
🚚 Customs duties and import taxes
Duties, VAT, import taxes or destination charges depend on the selected route and destination rules. Inclusion is shown in the available route information where supported.
Unless a route explicitly states that destination duties or taxes are included, the recipient may be responsible for charges assessed by customs or local authorities.
✨ Optional services
Custom packaging, private labels, hangtags, repacking, additional inspection, photography and special handling are performed only when requested.
The service scope and applicable price are presented for merchant approval before the work begins.
❌ Cancellations
- Before supplier purchase: contact support immediately to request cancellation.
- After supplier purchase: eligibility may depend on the supplier’s return policy.
- After warehouse receiving: report product concerns before approving shipment.
- After dispatch: cancellation is generally no longer available.
🔄 Refunds and shipping claims
Approved refunds are returned through the original payment processor or another compliant method permitted by that processor. Timing may depend on the payment provider, supplier or carrier.
Loss, damage and delivery claims are reviewed under the selected carrier’s applicable policy and the supporting evidence available.